diff --git a/README.md b/README.md
index 3f32051..21aed3c 100644
--- a/README.md
+++ b/README.md
@@ -54,7 +54,18 @@ python knowledge_based_chatglm.py
 - 目前已测试支持 txt、docx、md 格式文件，更多文件格式请参考 [langchain 文档](https://python.langchain.com/en/latest/modules/indexes/document_loaders/examples/unstructured_file.html)，目前已知文档中若含有特殊字符，可能存在文件无法加载的问题；
 - 使用 macOS 运行本项目时，可能因为 macOS 版本为 13.3 及以上版本导致与 pytorch 不兼容，无法正常运行的情况。
 
+### 常见问题
+
+Q: `Resource punkt not found.` 如何解决？
+
+A: https://github.com/nltk/nltk_data/raw/gh-pages/packages/tokenizers/punkt.zip 中的 `packages/tokenizers` 解压，放到  `Searched in:` 对应目录下。
+
+Q: `Resource averaged_perceptron_tagger not found.` 如何解决？
+
+A: 将 https://github.com/nltk/nltk_data/blob/gh-pages/packages/taggers/averaged_perceptron_tagger.zip 下载，解压放到 `Searched in:` 对应目录下。
+
 ## DEMO
+
 以问题`chatglm-6b 的局限性具体体现在哪里，如何实现改进`为例
 
 未使用 langchain 接入本地文档时：
diff --git a/README_en.md b/README_en.md
index 3a211d1..520a2fd 100644
--- a/README_en.md
+++ b/README_en.md
@@ -55,7 +55,18 @@ python knowledge_based_chatglm.py
 - Currently tested to support txt, docx, md format files, for more file formats please refer to [langchain documentation](https://python.langchain.com/en/latest/modules/indexes/document_loaders/examples/unstructured_file.html). If the document contains special characters, the file may not be correctly loaded.
 - When running this project with macOS, it may not work properly due to incompatibility with pytorch caused by macOS version 13.3 and above.
 
+### FAQ
+
+Q: How to solve `Resource punkt not found.`?
+
+A: Unzip `packages/tokenizers` in https://github.com/nltk/nltk_data/raw/gh-pages/packages/tokenizers/punkt.zip and put it in the corresponding directory of `Searched in:`.
+
+Q: How to solve `Resource averaged_perceptron_tagger not found.`?
+
+A: Download https://github.com/nltk/nltk_data/blob/gh-pages/packages/taggers/averaged_perceptron_tagger.zip, decompress it and put it in the corresponding directory of `Searched in:`.
+
 ## Roadmap
+
 - [x] local knowledge based application with langchain + ChatGLM-6B
 - [x] unstructured files loaded with langchain
 - [ ] more different file format loaded with langchain